Introduction
This Privacy Policy describes how Vital Health Limited, a digital healthcare provider, manages, utilizes, and safeguards personal data obtained through our online platform and clinical services.
We are dedicated to maintaining the confidentiality and security of your personal data in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.
References to “Vital Health Limited”, “the Company”, “we”, “us” or “our” in this document refer to Vital Health Limited.
Data Collection Practices
Personal Information Gathered
We obtain personal data including, but not limited to, full name, contact information, health records, and billing details to effectively deliver digital healthcare services.
Online Platform Data
During website visits, we may automatically capture information such as IP addresses, web browser specifications, and device characteristics through cookies and related tracking mechanisms.
Practice Management System
We utilize Indici Practice Management Software for the secure storage of clinical notes, diagnostic results, and other pertinent health data generated through digital consultations.
Vital Health Limited serves as the data controller for your health information.
Company Contact Information:
- Registered Address: [Insert Vital Health registered office address]
- Email Contact: [Insert contact email]
- Telephone: [Insert contact phone number]
Data Utilization
Clinical Service Delivery
Personal data is processed to enable digital medical consultations, deliver healthcare services, manage billing transactions, and transmit prescriptions to licensed pharmacies.
Client Communications
Contact details may be used for appointment coordination, follow-up care arrangements, and delivery of important service-related notifications.
Service Enhancement
Patient feedback and usage analytics are evaluated to advance the quality of our digital healthcare offerings and optimize user experience.
Data Disclosure
External Service Partners
As a private healthcare provider, Vital Health Limited operates independently without government funding. We maintain strict data sharing protocols and will not disclose your information to external parties except as outlined below.
Medical Professionals
Patient information is shared with healthcare practitioners only when necessary for continuity of care, including prescription delivery to pharmacies, referrals for diagnostic testing or specialist consultation, and communication with your primary care physician when directed.
Regulatory Requirements
Personal data may be disclosed when mandated by legislation, regulatory authorities, or judicial proceedings. Information may also be shared to mitigate serious risks to individual or public health as permitted under the Privacy Act 2020.
Data Protection Framework
Security Protocols
We deploy comprehensive technical and administrative safeguards to protect personal information from unauthorized access, modification, disclosure, or destruction.
Encryption Standards
Our digital platform employs SSL encryption technology to secure data transmission between your device and our servers, ensuring protected communications.
Payment Processing
Our service model requires advance payment for healthcare services. Financial data provided is processed solely for payment purposes. We do not store or retain credit card information directly. All transactions are processed securely through Stripe, a certified third-party payment service, ensuring complete payment card data remains inaccessible to Vital Health Limited staff.
Third-Party Websites
Our platform may contain links to external websites. We accept no responsibility for the content or privacy practices of these sites. Users are responsible for reviewing the terms, conditions, and privacy policies of external services before sharing personal information.
User Account Management
Account holders are responsible for maintaining the security of their access credentials. All account information (including usernames, passwords, and login details) must be kept confidential and not shared with third parties. Suspected unauthorized account access must be reported to us immediately.
Patient Rights and Consent
Consent Framework
Use of our digital healthcare services and provision of personal information constitutes consent to the data handling practices described in this Privacy Policy.
Individual Rights
Under New Zealand privacy legislation, you are entitled to:
- Access your personal information held by us
- Request amendments to inaccurate personal information
- Request deletion of your personal information where legally permissible
- Withdraw consent for specific data processing activities
- File a complaint with the Privacy Commissioner regarding privacy breaches
To exercise these rights or raise privacy concerns, please contact us using the details provided below.
Contact Information
For inquiries, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us at:
Email: [Insert contact email] Phone: [Insert contact phone number] Postal Address: [Insert Vital Health registered office address]
Policy Modifications
Vital Health Limited reserves the right to modify this Privacy Policy at any time. Changes become effective upon publication of the updated policy on our website. We recommend periodic review of this Privacy Policy to stay informed of any updates.
This Privacy Policy was last revised on 8/8/2025.