Q: Do you offer general GP care, ACC, medical certificates, or antibiotics?
A: No. We don’t provide routine GP care, certs, ACC, or acute/urgent care.
Q: Do you see people outside NZ?
A: No—NZ residents only.
Q: How long are appointments?
A: Initial consults ~30 minutes. Follow-ups 10–20 minutes depending on need.
Q: What do appointments cost?
A: Initial $199; follow-ups $99. Ongoing support plans vary. Medication/testing costs are separate.
Q: How do I pay?
A: Pay securely by card at booking. Some services may require a small booking deposit to reduce no-shows.
Q: Do you arrange sleep studies?
A: We screen for sleep apnoea and can refer for sleep testing or specialist review if needed.
Q: Do you refer to in-person services?
A: No, only telehealth.
Q: Do you prescribe medicines?
A: Yes—only when clinically appropriate and safe, after discussing benefits, risks, alternatives, and cost. Lifestyle care is always included.
Q: Will I definitely get a prescription?
A: Not guaranteed. It depends on your history, exam (via telehealth), risk factors, and current guidelines.
Q: How do I get the medicine?
A: We send an e-script to your chosen NZ pharmacy. Pharmacies set their own prices and manage stock.
Q: Can you do repeat scripts?
A: For existing patients within our scope. We need periodic reviews for safety and monitoring.
Q: What if I need in-person checks?
A: We’ll advise you to see your GP or an urgent service. Some situations aren’t safe to manage by telehealth alone.
Q: Do you prescribe GLP-1 class medicines for weight?
A: We assess eligibility and discuss options where appropriate. These medicines aren’t for everyone and have side-effects and costs. We pair any medication with a practical lifestyle plan.
Q: Can I do lifestyle-only?
A: Absolutely. Many patients choose a non-medication plan.
Q: How often are reviews?
A: Typically monthly at first, then spaced out. We’ll adjust dose (if using meds), manage side-effects, and tackle plateaus.
Q: Is this just ED pills?
A: No. We treat the symptom and look for causes—heart risk, sleep, weight, meds, stress. Discreet prescribing when suitable.
Q: Do you evaluate testosterone?
A: We assess symptoms and labs under strict criteria. We’re not a “TRT mill”—any treatment follows guidelines and shared decision-making.
Q: How fast can I be seen?
A: Usually within days.
Q: What sleep issues do you help with?
A: Snoring/possible sleep apnoea risk, insomnia support, sleep hygiene for energy and weight goals.
Q: Do you provide CPAP equipment?
A: We don’t supply devices, but we can refer you through the correct pathway.
Q: How is my data protected?
A: We follow NZ privacy laws and health information standards. Your data is stored securely, and we only share with your consent or when required by law.
Q: Will you send a letter to my GP?
A: Yes—if you want us to. Shared care usually improves safety and continuity.
Q: Are your services culturally safe?
A: We aim to provide respectful, person-centred care for everyone. Tell us what matters to you—we’ll listen and adapt.
Q: Do you offer support for Māori and Pacific patients?
A: Yes—same access, same standards, and we’ll tailor plans to your goals, whanau context, and preferences. Language depends on the specific health professional you see.
Q: What’s out of scope?
A: General GP care, acute/urgent issues, antibiotics, medical certificates, ACC, alcohol-related services, paediatrics, obstetrics, and emergency care.
Q: What if I have urgent symptoms?
A: Call 111 or go to urgent care immediately.
Q: How soon can I start?
A: Book today; most patients are seen within a few days.
Q: What should I prepare for my first appointment?
A: Photo ID, med list, recent labs (if any), key goals, and a quiet space for video. There will be a pre-consult intake form sent securely to you before your appointement.
Q: Can my partner join the call?
A: Yes—if you’re comfortable. It can help with history and support.
Q: How do I give feedback or make a complaint?
A: Email us—we’ll respond promptly. If needed, we’ll outline the formal complaints pathway.
Q: Why no testimonials on your site?
A: NZ rules don’t allow doctors to use patient testimonials in advertising. We keep things transparent with service and safety information instead.
Q: Will it suit my diet needs?
A: Lifestyle medicine isn’t tied to one “right” diet. We work from principles—adequate protein, plenty of fibre and plants, minimally processed foods, smart portions, and habits you can keep—then adapt them to your preferences and culture.
That could be Mediterranean, low-carb, plant-forward, vegetarian, halal/kosher, or simply “Kiwi family meals with better swaps.” We’ll factor in allergies, budget, and time, and adjust as we learn what actually works for you.
The goal isn’t perfection; it’s a sustainable way of eating you’ll stick with long-term.